1. Introduction
Welcome to SAVTECHNO SYSTEMS AND SERVICES PVT LTD. We are dedicated to delivering high-quality IT solutions and services. This Refund & Cancellation Policy outlines the terms and conditions for refunds and cancellations. By using our services, you agree to comply with the terms described herein.
2. Refund Policy
2.1 Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Service Cancellation: If you cancel a service within 48 hours of purchase and before the service has commenced, you are eligible for a full refund.
- Service Dissatisfaction: If you are not satisfied with the service provided, please notify us within 7 days of service delivery. We will review the situation and determine whether a refund is warranted based on the nature of the complaint.
2.2 Non-Refundable Services
The following services are non-refundable:
- Consulting Sessions: Once consulting sessions are scheduled or commenced, they are non-refundable.
- Custom Development Projects: Custom software development and IT solutions are non-refundable once work has started or deliverables have been accepted.
2.3 Refund Process
To request a refund, please email us at support@savtechnosystems.com with the following information:
- Name
- Order Number or Service Reference
- Reason for Refund Request
Refunds will be processed within 14 business days of receipt of the request. Refunds will be issued to the original payment method used.
3. Cancellation Policy
3.1 Client-Requested Cancellations
- Cancellation Notice: To cancel a service, please provide at least 48 hours’ notice before the scheduled start time. Cancellations made with less than 24 hours’ notice will incur a cancellation fee of 50% of the service cost.
- No-Show Policy: If you fail to attend a scheduled appointment without prior notice, you will be charged the full service fee.
3.2 Service Cancellations by SAVTECHNO SYSTEMS AND SERVICES PVT LTD
- Service Disruption: In the unlikely event we need to cancel a service due to unforeseen circumstances, we will notify you promptly and offer a rescheduled date or a full refund.
4. Changes to Services
To modify or reschedule a service, please contact us at least 24 hours in advance. We will do our best to accommodate changes based on availability and may apply additional charges for substantial modifications.
5. Dispute Resolution
For any disputes related to our Refund & Cancellation Policy, please contact us directly at support@savtechnosystems.com. We are committed to resolving issues fairly and promptly.
6. Policy Updates
SAVTECHNO SYSTEMS AND SERVICES PVT LTD reserves the right to modify this Refund & Cancellation Policy at any time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically.
7. Contact Information
For questions or concerns regarding this policy, please contact us:
Number:
-
9007574215
Email:
- info@savtechnosystems.com
Address:
C/O SHANKAR PRASAD SHARMA, NEW COLONY, NEW BARGANDA, P.S- GIRIDIH, Giridih, Jharkhand, 815301
Business Details:
SAVTECHNO SYSTEMS AND SERVICES PVT LTD
CIN – U72900JH2017PTC010332
GST – 20AAZCS0599J1ZQ
Thank you for choosing SAVTECHNO SYSTEMS AND SERVICES PVT LTD. We appreciate your business and are committed to providing exceptional service.